Think about the last time that you brought a product that was new to you. If you are like most people, then you read reviews and listened to what other people had to say before you spent your money. That is also true of people who are looking for a great place to stay on vacation. Just like you, they want to know that other people were pleased with their stay at your property. Therefore, you need to work at earning positive feedback.
Give Guests More Than They Expect
The first thing that you should do is make sure that you have described your property accurately. Do not try to turn it into a mansion if you really own a little cabin in the woods. Regardless of the type of property that you own, make sure that it is well maintained. Your accurate description and attention to detail will produce many happy visitors who are more than willing to give your property positive reviews.
You need, however, to take the next step when you can. Find out why your guests are visiting, and cater them to some way when they arrive. For example, if your guests are arriving to celebrate the birth of their first grandchild, then place an empty family picture frame in the property along with a coupon to get a picture developed. Alternatively, if they are arriving to see a big concert, then put information about the venue on a table where it can be easily seen along with personal recommendations for restaurants in the area.
Showing that you care can go a long way to earning positive reviews as it will make guests feel that you truly cared about them.
Request Feedback Shortly After Arrival and Before Guests Leave
Shortly after your guests arrive, give them a quick call or a two-second visit to make sure that everything is like they expected it to be upon their arrival. Let them know how thrilled you are that they chose to stay in your property, and let them know how to contact you if they have any questions or if a problem arises during their stay. If your guests are staying a week or so, then call them again after a few days to make sure that everything is still acceptable. Finally, make contact with them shortly before they leave.
When you take the time to make a personal connection with each guest staying at your Airbnb property, then they are more willing to leave positive feedback. At the end of their stay, ask again if everything was acceptable, and then tell them quietly how much you would appreciate their feedback if they are willing to give it.
Address Problems Immediately
People understand that things will sometimes go wrong. If it is a small problem, then make sure to take care of it immediately. If it is a larger problem, then make sure to take care of it as soon as you can along with making an adjustment on the amount that they pay. While everyone wishes that nothing would ever go wrong, people are usually understanding if they see you trying to remedy the situation at your Airbnb property.
Respond to Feedback with Personal Comments
Keep a journal of why each guest stayed with you. Use this information to respond to feedback when a customer chooses to leave an Airbnb review. Even when customers have something negative to say, make sure that you keep your tone professional and that you respond. Most people reading reviews will then see that you were dealing with a rough customer but that you did your best.
Getting a great Airbnb review is not difficult if you follow these easy steps. Start by making a personal connection with each guest. Ask for feedback along the way to make sure that your guests remain happy throughout their stay. If problems arise, then respond as quickly as possible. Finally, make it a point to respond to all feedback in a professional way.